REMAX EXCEL REALTY LTD.

Energy: Calm, positive, confident

Pace: Slow, unless the prospect is extremely dominant and wants to move quickly, then you can match their high speed, but be careful that that pace doesn't cause you to lose the alpha position.

Objective: Provide QUALITY Appointments & Transfers

Time Zone: EST

Industry: Real Estate

Script

Hi is this [lead name]? It's just [your name] giving you a call.

You filled out a form on Facebook wanting a list of homes

in the GTA area. (Markham, Toronto, Whitby).

Have you already found a home or are you still interested in getting

our list?


Got it.  I saw you were interested in our foreclosure lists.  Are you wanting a foreclosure home or are you just wanting a good deal? 


Notes:

When asking if they are looking for a foreclosure home or just a good deal:

Here they will almost always say they are looking for a good deal in which case you move on to the questions, if they still say just foreclosures say:

Please keep in mind, often foreclosure MUST sell for all cash, are you sure you can do that or are you open to looking at some great deals as well?

-- wait for a response to let them recollect --

Great! Do you have a couple minutes to answer a few quick questions so we can help you find what you are looking for?

-> go to qualifying questions

Key affirmative words to use: Cool, alright, ok, awesome, got it, gotcha

What are the most important features for you in your search?
Seller Questions
Additional Call Details
Conversion Type
ISA Rating Scale (1-5)

Closing Statement

So Thank you [INSERT LEAD NAME] for taking the time to answer my questions.

We actually have a few options available that look like a great fit for you! If you don’t mind I can actually transfer you over to an agent right now and they can get you going, it should only take 5 more minutes, is that OK?

If Yes:

Live transfer call, give Neelam answers & then go back and log accurate notes right away! 

I’m going to place you on a brief hold to transfer you to Neelam and I’ll be right back. Is that okay?

If No:

Proceed below and book call:

No problem at all, do you have any available times this week to talk with an agent on the phone? Say tonight at 5pm or tomorrow at 12pm?

 And What is the best contact Number, preferably your Cell Phone… Great and what is the best email for you?

-- When ending call --

Great, I'll pass all of this on to Neelam right away! We look forward to speaking with you soon.

After call: book in person on calendar if need be and submit the form with the correct info. Double check for an typos/errors.

Frequently Asked Questions:

1.  Can you sell land, manufactured homes etc.?

2.  Can you only sell in X State?

3.  Is there one specific area in X state that you work or can you go all over the state?

4.  Does the client have to sign a contract with you if they’re buying a home?

5.  How much do you charge? – (how you want us to answer this if asked)

6.  How many years have you been in business?

7. Do you work with rentals?

8. Do you work with rent to own agreements?

9.  Do you work with VA Loan and PCS moves?

10.  Do you work with buyers that don’t have social security number? – (People with the ITIN Number)

11.  Do you work with leads in Spanish/any other foreign languages?

12. Do you work with repossessed properties? – (foreclosure)

13. Do you work with people that are retired and plan to buy a house with pension money?

14. What is the minimum qualifying credit score that you work with?

15. Are the Sec 8 regulations in your area the same as in some parts of the country?